Stripchat FAQ

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Contents

Stripchat FAQ

Basic Questions

What is Stripchat?

Stripchat is a free online community where you can come and watch amazing amateur models perform live, interactive shows. Stripchat is 100% free and instant access.

Can I use a smartphone to see live cams on Stripchat?

Yes, Stripchat can be accessed from all kinds of smartphones using the mobile media browser just like on laptop or PC. Open your media browser on your smartphone and type in Stripchat.com on the URL. Wait for the website to load and enjoy thousands of models performing live anywhere with an internet connection.

Why do I need tokens?

Tokens are a form of online currency. Once you buy your first token package, you become a green user. You can buy tokens to tip models, enter private shows or enter Cam2Cam shows. Even though tipping is not required, users can show their appreciation for a model's show by sending them tips. Models usually will not respond to members who make special requests without tipping.

What are Favorites?

My favorites

By clicking "add to Favorites", models are automatically saved and stored to your account to have easy access to them later https://stripchat.com/favorites.

What are Knights Knight.jpg ?

Knights are loyal users chosen by a model, that have the power to block registered users in the model's room. The decision to Knight a user is up to the model.

Who is the King King.jpg ?

The King represents the highest tipper in 12 hours of broadcasting.

What is Private Chat?

Start Private

Private Chat represents the way to communicate with the model in a one-by-one way. In order to start a Private Chat with the model, all you need to do is the press the button “ Start Private”. Please be advised that during the session, you can have spies, however they will not be able to communicate directly with the model. The Show can be stopped at any time either by the user or the model, and it stops automatically when the user runs out of tokens. The default price is 24 tokens/ minute and it can raise up to 90 tokens, depending of what the model chooses.

What is Cam2Cam Show?

How to start a Cam2cam

Cam2Cam Show represents the way to communicate with the model face-to-face. This means that during this session, the user can turn on the webcam and be seen by the model. In order to start a Cam2Cam Show, all you need is to press the button “Cam2Cam”. During this Show, nobody can spy. It can be stopped at any time either by the model or the user, and it stops automatically when the user runs out of tokens. The default price is 32 tokens/ minute and it can raise up to 90 tokens, depending of what the model chooses.

What is Spy Chat?

Spy on Private Show

Spy Chat allows the users to see what is happening during the Private Show. The Spies cannot chat directly with the model, they can only watch the show that is performed during that time. The default price for Spy Chat is 8 tokens/ minute but it can raise up to 12 tokens/minute, depending of what the model chooses.

How can I chat Privately Send message.jpg with a Model?

Gold members can send private messages to any model they like at any time. All you need to do is click on the envelop icon on the left of the model’s video and you are ready to start chatting with the model privately as long as you are not banned by the model. Members that are banned by the model cannot interact with that model.

To become a Gold member you need to buy membership.

What are the Stripchat rules?

The goal at Stripchat is for members and models to have a good time and enjoy the website. We don’t like imposing rules but sometimes we need to in order to keep the website fun and enjoyable for everyone. You can find the Terms and Conditions on the following link: https://stripchat.com/terms

How can I recover my password?

Forgot password.jpg

Use https://stripchat.com/forgot-password to restore your password.

I forgot my username, how can I get it?

Use https://stripchat.com/forgot-password and type your email address to restore your username.

Can I change my username?

No, if you wish to use another username you must register a new account with a different email address.

How can I delete my account?

Log into your account, then go to https://stripchat.com/settings. Click on Delete My Account, write the explanation, select the checkbox "I confirm that I want to delete my account" and click on "Delete".

I had an unsatisfactory Private or Cam2Cam show, what can I do?

Contact Support

After every show you have the ability to rate it. Select the rating that you feel is appropriate for the show, add an explanation and we will help you resolve the issue.

Where can I report a problem involving a model?

Please contact our support team at https://stripchat.com/support

If a model blocks me, how can I get unblocked?

The decision to block a user is completely up to the model. Users can not be unblocked without the model's permission.

Billing Questions

Purchase Options

What is a Token and how much does it cost?

Tokens are a form of online currency. Once you buy your first token package, you become a Green user. You can buy tokens to tip models, enter private shows or enter Cam2Cam shows. Even though tipping is not required, users can show their appreciation for a model's show by sending them tips. Models usually will not respond to members who make special requests without tipping.

You can purchase tokens in various ways and packages, the bigger the package the more bang for your buck.

We offer the following ways for payment at the moment but we are constantly adding more trying to make it as easy as possible for our members:

  • Epoch, SegPay: Visa, MasterCard, Discover, Driver Club, JCB, Maestro, PayPal
  • Paysafecard
  • BitPay: Bitcoins
  • 200 Tokens $19.99
  • 525 Tokens $49.99
  • 1100 Tokens $99.99
  • 2240 Tokens $199.99

Your credit card will be securely billed one time without any recurring charges or obligations. Also, please be aware that US prepaid debit cards will be declined due to the card’s international billing limitation.

What do I do if my transaction has been declined?

If your transaction has been declined don't worry, your account has not been charged. Please try another Payment Processor or Billing Method. If the problem still persists please contact us at Customer Support https://stripchat.com/support

I purchased tokens but they haven't shown up in my account yet, why?

Rarely, there can be a slight delay in the tokens showing up, don't panic and DO NOT buy again. The tokens will show up in your account shortly. This problem is more frequent when purchasing with Bitcoins. If the problem still persists please contact us at Customer Support: https://stripchat.com/support

How much of my tokens go to the model?

Models get 50% of the tokens earned, unlike other websites which pay their models less than 20% which is unacceptable for our standards since our models and members are our top priority.

Can I buy tokens without a credit/debit card?

Yes you can purchase tokens even if you don’t have a credit or debit card in the following ways:

  • Bitcoin
  • PaySafeCard
  • PayPal

What will appear on my credit card statement?

We want to keep our customers satisfied and protect their privacy. For that reasons, all the transactions will appear under CentroBill, Technius Ltd or EPOCH.

My purchase dates do not match those of the charges on my bank statement. Why is that?

Sometimes certain banks can delay transactions until your account is totally cleared. That is why you will notice dates for some charges may be different from dates of purchases.

Is my Personal information safe at Stripchat?

Here at Stripchat our first priority is to keep our users secure and their private data safe. We use https to be sure our website and billing system is secure and meets all the international online security standards and requirements.

Abuses

Someone sent me spam via Public Chat, what should I do?

Please report the spammer by contacting us.

Someone is harassing me, what should I do?

Please take screenshots of the harassment and contact us. Make sure to provide us with as much supporting evidence as you can.

Technical Questions

I'm experiencing difficulties watching live streams, what should I do?

First, try to reload your browser. If that doesn't work then: We recommend that you update your browser to the latest version. If you are using Internet Explorer, please note that we do not support versions prior to Internet Explorer 11. If the problem persists please check if you have any ad blockers or browser extensions, as they can potentially block our player. If you have ANY problems please try to reboot your computer, if this doesn't work please make a screenshot of your browser and send us a report, with your screenshot link and subject "Player Problems" using the following link: https://stripchat.com/support

I can't log in. What is the issue?

It is possible that your account was closed (in this case you will see your status as "inactive" on your profile page) or you have disabled cookies. In this case, you need to enable cookies in your browser, also please re-check your password. You can restore your password here:https://stripchat.com/forgot-password

How can I enable cookies?

Please read this article: http://www.google.com/cookies.html

I have no sound. How can I fix it?

Please check the sound button in the top left hand corner of the model's cam. Don't forget that you also have a system volume button, in Windows it is on the bottom right in the system tray. For Mac users you can find it at: System Preferences -> Sound -> Output Volume. Please note that sometimes the model may be experiencing technical problems on her side. If that is not the issue please send us a report about your sound problem.

Delete Account

How to delete your Account

By any chance you wish to delete your account, please click on your account and go to your Settings and Privacy, then click on the Delete My Account button.

Please fill out the query form why you have chosen to delete your account. This information is very important to us so we can keep working on improving our site and services.